FAQ

Is your company insured against accidents or injury?

Yes, we have full public liability insurance in place.

Are you a registered waste carrier?

Yes, we are fully registered with the Environment Agency.

What do you clear?

We clear almost everything; this includes deceased’s effects, items from offices, warehouses, factories, churches, schools, pubs and clubs. We do not clear bricks, concrete, rubble and chemicals or asbestos, however we can advise you on how to dispose of these items appropriately.

Do you ever clear properties for free?

We have on many occasion cleared properties for free. If the property contains period type items and furniture we can put on the market, we would be happy to reach an agreement that is beneficial for both you and us.

Can I email you some photographs of the property I need clearing?

Certainly, quite a lot of our people send us photographs of the property to be cleared. This aids us to fully understand what is needed to complete the clearance, and approximately how long it will take. You can email your photographs to: info@merseysidehouseclearance.co.uk

What day could I book a clearance?

We work 7 days a week

What areas do you cover?

We cover 35 miles from our base in Gateshead, which covers all of Tyne & Wear, Sunderland, Newcastle, North Tyneside, South Tyneside and parts of Durham and Northumberland

Do I need to be at the property while it is being cleared?

If you can not attend, it is not a problem, we can pick up keys from a suitable location, i.e. your place of work, we can work with your, neighbour, solicitor or estate agent, once we have completed the clearance we can then leave the door key with the relevant person.

What happens to modern furniture and general household items which usually form the bulk of a clearance?

We will make every effort to ensure that these items are re-used, and where this is not possible, recycled. We work with charitable and other organisations to ensure that items which in themselves have no real monetary value are found good homes.This policy of re-use is not only environmentally friendly but makes sound economic sense too, because, by spending less on landfill, we reduce our costs, which means that we can keep our prices competitive.

So you do recycle?

Yes we endeavour to recycle as much as possible, every clearance is dissimilar so it is not always possible to recycle all of the contents from a particular property, however, we do average an 85% recycling rate.

Where does all the rubbish go?

We forward all non-reusable refuse to registered Waste and Recycling Management sites where it is sorted and recycled. Clothing and bedding items from the property, on many occasions, will be usually donated t to animal welfare and charity shops.

What about items I wish to keep?

We are always happy to transport any items you wish to retain to a location of your choice for a small fee

How do you deal with confidential documents and items of a personal nature?

We always handle these items with the utmost discretion. If required, we can destroy them by shredding and provide a written confirmation that this has been done. If during a clearance we find items (such as photographs) or documents of importance, these will be retained for your perusal before disposal.

How long will the job take?

The time to complete the clearance depends on the size of the property and amount of waste and items to clear. We can only give you an estimated time once we have inspected the property.

Is there anything I need to do?

No, we'll do everything for you. Just tell us what you want clearing and we'll do the rest, we can even remove carpets and curtains if you want.

How and when do I pay?

We ask for a deposit of £50 before we start and the balance once the job has been completed, we will provide you with your own invoice which includes our business details. We will also provide you with a waste transfer note and or waste-disposal receipt to cover you legally.

Can you clean the property once it has been cleared?

Yes, we offer a standard cleaning service for an additional fee.

Can you a give house clearance quote over the phone?

We can give estimates over the phone. The more information you have about the size of property and amount of rubbish or number of items to be removed the more accurate we can quote. We would need to a few details, such as the full location with a post code and size of your property including out buildings, and is the property on a main road? Is there suitable parking for loading etc, we would also need an approximate idea of items to be cleared, and if there anything extra large or unusual to be removed, such as a piano, safe, motor vehicle or motorbike.
A property inspection is the best bet and as they are free with no obligation, you have nothing to loose.
We will never start a job without giving you a final price.

How soon can we clear the house?

We can usually start the assignment within one or two days of receiving the order.

Alnwick, Ashington, Bamburgh, Bedlington, Belford, Blaydon-on-Tyne, Blyth, Boldon Colliery, Chathill, Choppington, Corbridge, Cramlington, East Boldon, Gateshead, Haltwhistle, Hebburn, Hexham, Jarrow, Morpeth, Newbiggin-by-the-Sea, Newcastle upon Tyne (Tyne and Wear), North Shields, Prudhoe, Riding Mill, Rowlands Gill, Ryton, Seahouses, South Shields, Stocksfield, Wallsend, Washington, Whitley Bay, Wooler, Wylam, Peterlee, Seaham, Sunderland, Chester le Street, Consett, Durham, Houghton le Spring, Stanley

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